Thank you for shopping at Nebrey! We are committed to providing you with the best shopping experience possible. Below is our shipping policy to ensure you receive your products in a timely manner.
1. Processing Time: All orders are processed within 1–2 business days. Orders are shipped on business days (Monday through Friday), excluding weekends and holidays. You will receive a shipping confirmation email once your order has been dispatched.
2. Shipping Rates:
We offer free shipping for orders over $80, $9 shipping cost for orders under $80, all shipping rates will be calculated at checkout based on your location.
- Domestic Shipping (within the U.S.):
- Standard Shipping: 3-7 business days;
- International Shipping:
- No.
3. Shipping Partners: We use reliable carriers such as USPS, UPS, and DHL to ensure your items are delivered securely and promptly.
4. Order Tracking: Once your order has shipped, you will receive an email with tracking information so you can monitor your package’s journey. Please allow up to 24 hours for tracking details to appear in the system.
5. Shipping Delays: While we strive to ship all orders in a timely manner, external factors like weather conditions, holidays, or carrier delays may affect delivery times. If there are any delays with your shipment, we will notify you as soon as possible.
6. Lost or Damaged Items: In the unlikely event that your order is lost or damaged during shipping, please contact our customer support team within 7 days of receiving your tracking number. We will assist you in resolving the issue and ensure your satisfaction.
7. Address Accuracy: Please ensure that all shipping information is correct at the time of checkout. We are not responsible for delays or lost packages due to incorrect addresses provided.
8. P.O. Box and APO/FPO Addresses: We currently do not ship to P.O. Box or APO/FPO addresses. Please provide a physical address during checkout.
For any questions or concerns regarding your shipment, please don’t hesitate to reach out to our customer support team at [email protected].
Thank you for shopping with Nebrey!