At Nebrey, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process.
Returns:
- You have 30 days from the date of delivery to return your item(s) for a full refund, provided they are unused, unworn, and in their original packaging.
- The item(s) must be returned in new, resellable condition. Items showing signs of wear, damage, or alterations will not be accepted.
- To initiate a return, please contact our customer service team at [email protected] or through the “Contact Us” section on our website. We will provide you with a Return Authorization Number (RAN) and return instructions.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).
Exchanges:
- We offer exchanges for a different size, color, or product within 30 days of receipt. The item being exchanged must meet the same return conditions as mentioned above.
- To exchange an item, please contact our customer service team to request an exchange. If the new item costs more than the original purchase, you will be required to pay the difference.
- Exchange shipping fees will be covered by Nebrey if the exchange is due to a mistake on our part.
Non-returnable items:
- Gift cards and personalized/customized jewelry are non-returnable and non-refundable.
- Sale or clearance items are final sale and cannot be returned or exchanged.
Refund Process:
- Once your returned item is received and inspected, your refund will be processed to the original method of payment. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your bank or credit card provider.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number and photos of the damaged item. We will resolve the issue promptly by offering a replacement or refund.
For any further inquiries or assistance, please reach out to our customer service team at [email protected]. We are committed to providing you with the best shopping experience!
Note: This policy applies only to purchases made on www.nebrey.com.