1. What types of products do you sell?
We specialize in a wide range of women’s jewelry, including rings, earrings, and necklaces. Each piece is designed to add elegance and sophistication to your style, with collections made from high-quality materials such as S925 sterling silver, Moissanite, and other fine gems.
2. How can I place an order on your website?
Simply browse through our collection, select the items you’d like to purchase, and add them to your cart. Once you’re ready, go to checkout and follow the prompts to enter your shipping and payment information. After your order is placed, you’ll receive an email confirmation.
3. Is your website secure for online shopping?
Yes! Our website is fully secure with encrypted payment processing to ensure that your personal and payment information is protected.
4. Do you offer international shipping?
Currently, we offer shipping within the USA. Stay tuned for updates on international shipping options in the future.
5. How long will it take to receive my order?
Orders typically ship within 1-2 business days. Delivery times may vary depending on your location, but most orders arrive within 3-7 business days after shipment.
6. Can I modify or cancel my order after it’s placed?
Once an order is confirmed, we begin processing it right away. If you need to modify or cancel your order, please contact us immediately. We’ll do our best to accommodate changes before shipment.
7. Do you offer gift wrapping?
No.
8. What if I receive a damaged or defective item?
We take great care in packaging your items, but if you receive a damaged or defective product, please contact our customer service team right away. We’ll assist you in returning or exchanging the item as quickly as possible.
9. How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposure to harsh chemicals, perfumes, and water. Clean your jewelry regularly with a soft cloth and store it in a cool, dry place when not in use.
10. Do you offer returns or exchanges?
Yes, we offer returns and exchanges within 30 days of receiving your order. Please visit our returns page for more details on how to initiate a return or exchange.
11. How can I contact customer support?
If you have any questions or need assistance, feel free to contact our customer support team at [email protected]. We’re happy to help!